Comprehensive product support whenever you need it
We're here to help. Explore our support resources below, or simply get in touch.
Explore our support resources
We have a variety of resources to help you get the most from your SimpleKPI account, backed by a support team that's ready to help whenever you need a hand.
Visit the Help Center
Explore in-depth docs, videos, and tutorials, plus the latest release notes, in our Training Academy.
View the FAQ
Find all the answers to the most popular support, account, and user questions.
Get in touch
Send us your trickiest KPI and data questions directly and we'll get back to you fast.
A complete support service
Our software is backed by a support team that's available 24/7 by email to help with any questions or issues you may have.
We pride ourselves on providing the very best support, videos, and tutorials, since these have always mattered to us as much as the software itself.
Our Help Center is packed with knowledge and practical guides to help answer most of your queries. If you still can't find what you're looking for, email support and we'll get back to you as soon as possible.
We're dedicated to making sure our customers are happy with our product, and our support team is here to help you every step of the way. We encourage suggestions for the app, and no question is too small.
Frequently asked support questions
If you have more support questions, visit our FAQ page for more information.
How do I contact support?
The quickest way is in-app assistance, where you can raise a request directly with the support team. You can also email support@simplekpi.com at any time, or browse our Help Center for videos, tutorials, and release notes.
How long before I get a reply?
Priority email support is included for every customer.
Is live chat or phone support available?
No. We handle support through email and in-app requests instead, since most questions about your data and dashboards are best answered with detail rather than a quick call.
Do I get help setting up my account?
Yes. Setup assistance is included for every customer, so if you need a hand getting your KPIs, dashboards, or data connections in place, just get in touch.