Library KPIs Template

Performance improvement focused KPIs for educational and public libraries.

About this template

# of KPIs:

A library focused KPI template designed to assist in the performance monitoring of public and educational library facilities. This template assists in monitoring library KPIs such as items loaned per visitor, library expenditure and information expenditure. Each KPI has been designed by carefully selected to offer a manageable set of library KPIs – which will provide a standard approach to library KPI monitoring.

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KPIs in this Template:

Cost Per Search

Cost per search

Customer Satisfaction average

The customer satisfaction average

Customer satisfaction completions

The number of visitors completing a satisfation survey


The total number of Electronic EBooks used

Electronic Expenditure

Expenditure on electronic resources, e-journals, databases

Electronic Journal Downloads

The total number of electronic downloads

Electronic resources expenditure %

Electronic expenditure % of total expenditure

Info Expenditure expenditure %

Info expenditure % of total expenditure

Information Expenditure

Expenditure on information, books, journals etc.

Items Loaned

The total number of items loaned

Items loaned per visitor

Average number of items loaned per visitor

Libary Expenditure

Total library expenditure

Library expenditure per Visitor

Average spend per unique visitor

Number of Searches

The number of information searches


The percentage occupany of the premises

Staffing Expenditure

Staffing costs

Total Visitors

The total number of visitors

Unique Visitors

Unique Visitors

Viewings to let ratio

Percentage of viewings to tennancies