KPI Library Find a wealth of individual KPIs for your business.

Browse the KPI Library

Welcome to the KPI Library, here you’ll find lots of KPIs to jump start your performance monitoring. Everything from Call centre focused KPIs to Transportation and almost anything you can think of in between. These KPIs and even KPI templates can also be found in your SimpleKPI account by going to the KPIs tab. Feel free to use these KPIs as and where you like.

We're always open to new suggestions and KPIs to include in the library, so if there is some subject, industry or category you think we’ve missed we'd be happy to know.

Call Centre (13) Charities / Non Profit (10) Construction (8) Customer Services (10) Finance (18) Healthcare (12) Human Resources (16) Libraries (19) Manufacturing (18) Operations (11) Rental Lettings (11) Retail (16) Sales (19) SEO (19) Software as a Service (SaaS) (16) Transportation & Haulage (23)

Customer Services (10)

Complaint Percentage

The percentage of complaints recieved

Complaint resolution time

The time taken to resolve a customer complaint

Customer Complaints: Verbal

The number of verbal customer complaints

Customer Complaints: Written

The number of written customer complaints

Overdue Service Requests

The percentage of overdue service requests or queries

Positive feedback

The number of positive comments and feedback

Satisfaction Surveys

The number of customers or clients given a satisfaction survey

Satisfied Customers

The percentage of satisfied customers this period

Service Desk Costs

The operating costs of the service desk

Warranty Claims

The number of warranty claims this period