KPI Library Find a wealth of individual KPIs for your business.

Browse the KPI Library

Welcome to the KPI Library. Here you'll find lots of industry focused KPIs to help you jump start your performance monitoring. Everything from Call centre focused KPIs to Transportation and almost anything you can think of in between.

Each KPI has been created and tested by industry experts focusing on a best practice approach to performance management.

These KPIs and even KPI templates can also be found in your SimpleKPI account by going to the KPIs tab. Feel free to use these KPIs as and where you like.

We're always open to new suggestions and KPIs to include in the library, so if there is some subject, industry or category you think we've missed we'd be happy to know.

Call Centre (13) Charities / Non Profit (10) Construction (8) Customer Services (10) Finance (18) Healthcare (12) Human Resources (16) Libraries (19) Manufacturing (18) Operations (11) Rental Lettings (11) Retail (16) Sales (19) SEO (19) Software as a Service (SaaS) (16) Transportation & Haulage (23)

Transportation & Haulage (23)

Average ETA

The average estimate time of arrival

Booked future pickups

The number of pickups booked for a future date

Canceled Pickup / Orders

The number of pickups or orders cancelled

Damage Rate

The damage percentage of total deliveries

Delivered On time %

% of orders delivered on time


Total Deliveries for the period

Drivers Absent

The number of drivers currently absent

Fleet Costs

Total running costs per vehicle (new fleet)

Incorrect or No Paperwork

Incorrect or no paperwork

Late deliveries

The number of deliveries arriving outside the timeslot

Number of Drivers Available

The total number of drivers available for the period

On Time Deliveries

Number of Deliveries completed on time

Onsite damage

Damages discovered after unloading delivery

Operating Vehicles

The # of vehicles operating in this period

Preloading Damage

Damage found prior to loading

Premium pickups / orders

The number of premium pickups or orders

Routed Distance

The total Kms or Miles in a direct route

Routed Hours

Total hours in a direct route

Total Pickups / Orders

The total number of pickups or orders per day

Transit Damage

Damage discovered before unloading after transit

Unable to deliver

The number of deliveries unable to be fulfilled

Warehouse Space

Space left in the warehouse Msq

Wrong Delivery details

The number of incorrect delivery details