KPI Library Find a wealth of individual KPIs for your business.

Browse the KPI Library

Welcome to the KPI Library. Here you'll find lots of industry focused KPIs to help you jump start your performance monitoring. Everything from Call centre focused KPIs to Transportation and almost anything you can think of in between.

Each KPI has been created and tested by industry experts focusing on a best practice approach to performance management.

These KPIs and even KPI templates can also be found in your SimpleKPI account by going to the KPIs tab. Feel free to use these KPIs as and where you like.

We're always open to new suggestions and KPIs to include in the library, so if there is some subject, industry or category you think we've missed we'd be happy to know.

Call Centre (13) Charities / Non Profit (10) Construction (8) Customer Services (10) Finance (18) Healthcare (12) Human Resources (16) Libraries (19) Manufacturing (18) Operations (11) Rental Lettings (11) Retail (16) Sales (19) SEO (19) Software as a Service (SaaS) (16) Transportation & Haulage (23)

Libraries (19)

Cost Per Search

Cost per search

Customer Satisfaction average

The customer satisfaction average

Customer satisfaction completions

The number of visitors completing a satisfation survey


The total number of Electronic EBooks used

Electronic Expenditure

Expenditure on electronic resources, e-journals, databases

Electronic Journal Downloads

The total number of electronic downloads

Electronic resources expenditure %

Electronic expenditure % of total expenditure

Info Expenditure expenditure %

Info expenditure % of total expenditure

Information Expenditure

Expenditure on information, books, journals etc.

Items Loaned

The total number of items loaned

Items loaned per visitor

Average number of items loaned per visitor

Libary Expenditure

Total library expenditure

Library expenditure per Visitor

Average spend per unique visitor

Number of Searches

The number of information searches


The percentage occupany of the premises

Staffing Expenditure

Staffing costs

Total Visitors

The total number of visitors

Unique Visitors

Unique Visitors

Viewings to let ratio

Percentage of viewings to tennancies